Best Shopify Apps for Helpdesk

Tidio is a customer experience platform designed to help online stores improve customer service and convert passive visitors into active buyers. With pre-built sales and support chatbots, it boosts revenue by quickly addressing common customer inquiries. By centralizing all customer messages, Tidio serves as a straightforward yet powerful helpdesk solution for your team. Plus, with special features for Shopify users, it's even more effective!

Offer customer service assistance through the live chat widget. Utilize Chatway's live chat inbox for immediate help. Provide support to website visitors through live chat, and personalize recommendations and offers based on past interactions. Assign helpdesk agents to customer conversations in your live chat box. Deliver exceptional customer support and ensure a seamless live chat experience. Our inbox live chat app is accessible on both Android and iOS devices.

Designed specifically for Shopify merchants. Easily create a FAQ page or Help Center in just 5 minutes using attractive templates. Streamline ticket management across different channels with a comprehensive support helpdesk solution. Contact us to learn more about our customizable features - all conveniently accessible at your fingertips!

Gorgias is a customer experience platform that consolidates all support channels into a single inbox, linking each interaction to pertinent customer information from Shopify. Furthermore, it seamlessly connects with over 100 apps. Regardless of the size of your store, Gorgias can efficiently manage all support tickets through intelligent automation and AI, ensuring satisfaction for both your support team and customers.

Willdesk, developed by ChannelWill, combines order tracking, an FAQ page, a help center, email support, live chat, chatbot, messenger, Instagram, WhatsApp, social media integration, a ticketing system, support for multiple stores, a parcel panel, TrackingMore API, and Dropshipman in one convenient platform, eliminating the need for additional tracking apps. With Willdesk, you can seamlessly integrate Shopify Flow to optimize customer service and increase profitability, as well as easily reach out to customers through the mobile app.

Obtain the official WhatsApp API and Verification Badge for your brand to prepare for WhatsApp Commerce. Utilize the WhatsApp Helpdesk for efficient customer service, create a WhatsApp Chatbot, and automate processes for your store. Increase sales with WhatsApp Marketing strategies such as Broadcasts, Abandoned Cart reminders, customer segmentation, Back in Stock notifications, COD Order Verification, Reviews, CRM, and more.

Using Cleverific, your customers have the ability to make changes to their orders without the need to reach out to support. Handle various order modifications effortlessly, including editing billing information, exchanging items, adjusting product details, adding customizations, or changing taxes. Streamline your workflow with one centralized solution that allows for order editing, self-service options, automated editing with Flow, cart recovery, and enhanced draft orders for a multitude of sales scenarios.

QuickCEP is specifically crafted to enhance customer service and increase conversion rates for online retail companies. Its AI chatbots provide round-the-clock support for customers, while the omnichannel live chat system can manage messages across various platforms like live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop all within a single platform. Furthermore, it can monitor customer interactions in real-time to provide valuable insights. The information collected from the Customer Data Platform (CDP) can be segmented and utilized for targeted marketing efforts such as EDMs and pop-ups.

Richpanel is an AI-driven support platform designed to help you handle large volumes of support inquiries with a small team. The AI is programmed using your past interactions to help all agents respond like your top performer, making them 2-3 times more efficient.

The platform offers a range of features including a multi-channel help desk, self-service portal, live chat widget, FAQ page, automations, and comprehensive reporting. It is a favored choice over other similar platforms such as Shopify Inbox, Zendesk, Gorgias, Help Scout, Kustomer, Gladly, Hootsuite, and Sprout Social.

Keep your customers happy and engaged using Help Scout, a comprehensive customer support platform designed for expanding businesses. With easy-to-use yet effective tools, you can efficiently manage incoming requests, provide instant responses, and communicate beyond traditional email. Mastering the platform takes under an hour, and in less than a day, you can become a proficient user. Start delivering quick, personalized service in no time!

Increase your trustworthiness; using a free email address from Gmail, Hotmail, or Outlook as an online retailer can harm your credibility. Maintaining email addresses on your own domain is essential for maintaining trust with your customers.

Our email accounts are accessible through all popular email clients and mobile apps, allowing you to utilize the same email client as before. You can also receive and respond to emails directly from your store's admin.

Crisp is an e-commerce customer support platform designed to assist small and medium-sized online retailers globally in quickly engaging with customers or potential buyers in need of assistance. Through its constantly improving range of tools, Crisp aids Shopify store owners in adapting to the omnichannel shift through chatbot, live chat, and specialized e-commerce capabilities. Utilize chatbots, live chat, and additional features to enhance the overall customer experience for your online store.

Improving customer engagement is the key to expanding your business. Re:amaze offers AI chatbots and live chat features specifically designed to convert potential customers into loyal repeat buyers. Our all-in-one helpdesk inbox and CRM system streamlines communication channels from various sources (email, social media, SMS, and calls) and ties them to important metrics such as orders, revenue, returns, and reviews. With Re:amaze, you can automate processes, leverage AI to create content, and respond to queries efficiently as a team.

NestDesk consolidates support conversations from various stores and channels into a single inbox. Utilize detailed customer insights and product suggestions to drive sales directly within the chat portal. Our Helpdesk & Chatbot enable round-the-clock proactive customer service. Efficiently assist more customers in less time with intelligent conversation management and provide support on-the-go with the user-friendly NestDesk mobile app.

Providing immediate answers to support and sales inquiries leads to higher customer conversion rates and improved customer retention. Our reviews show that retailers see a notable decrease in post-setup support issues. By automatically linking your store orders, our chat assistant can promptly address any customer order questions. We ensure that you will see an increase in new customers and higher retention rates after joining our platform. If you fail to meet your support reduction goals, we will offer app credit as compensation.

Make sure to continue providing outstanding customer service as your store expands. Chatdesk combines AI technology and American customer support professionals to handle tickets on your behalf, whether through social media, email, chat, or SMS. We recruit devoted fans of your brand, provide them with training to resolve tickets, and handle all aspects of scheduling and quality assurance.

Don't wait until the last minute to seek assistance for Black Friday and Cyber Monday. Our on-demand specialists are available to support you.

Utilize our AI tools and chatbot to minimize redundant inquiries and save time. Improve the efficiency and cost-effectiveness of customer support with unlimited live chat and team chat. Utilize our powerful CRM to target specific audiences and launch personalized marketing campaigns. Channel Talk is the ultimate solution for converting one-time visitors into loyal customers. Choose Channel Talk now and kickstart the conversation.

Generate email responses even when you are not actively working. Lux is a tool that organizes and prioritizes customer emails for your store, allowing you to easily review and send responses when you wake up. Customize it to fit your specific needs, from shipping policies to special offers.