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Top 10 Narvar Alternatives and Competitors in 2024

By Abhishek Sebin on Dec 30, 2024

Post-purchase experiences are relevant to your customer satisfaction and business growth. If you're familiar with Narvar, you already know it's a prominent platform for handling post-purchase processes, especially with its strong focus on delivery tracking and customer communication.

However, Narvar isn’t always the best fit for every business. Whether it's the high pricing or a lack of some advanced functionalities, you might find yourself searching for Narvar competitors.

This blog explores ten of the best Narvar alternatives and competitors in 2024, focusing on solutions that offer more features, better pricing, or specialized functionalities. Whether you're a small e-commerce store or a larger enterprise, we'll guide you through the top options to help you find the best fit for your business needs. 

Now, let’s get a basic idea of how these Narvar competitors can improve your post-purchase operations.

Narvar Overview

Narvar is a pioneering company in the post-purchase experience sector, primarily focused on enhancing customer engagement after a sale. Narvar's core offerings revolve around improving the post-purchase experience through comprehensive tools for order tracking, delivery notifications, and returns management. By leveraging technology to provide personalized service and actionable insights, Narvar helps retailers improve customer satisfaction and drive long-term loyalty.

While Narvar offers valuable tools for enhancing the post-purchase experience, it's important to explore whether its features meet your evolving needs. 

Let’s elaborate on Narvar’s role in providing post-purchase solutions below.

Narvar's Role in Post-Purchase Solutions

Narvar helps brands improve customer interactions after a sale by keeping them informed throughout the shipping process. Its features reduce inquiries and boost satisfaction with personalized tracking and proactive updates, leading to higher repeat purchase rates. Narvar also offers data analytics to detect potential fraud in returns, protecting revenue while maintaining flexible return options.  

While Narvar has helped countless businesses streamline their post-purchase operations, it has some significant limitations that might prompt you to look for alternatives. 

Need for Narvar Alternatives

As e-commerce demand surges, businesses increasingly seek solutions that not only streamline operations but also enhance customer experiences. While Narvar offers a range of post-purchase solutions, a growing number of companies are exploring alternatives. This shift is driven by several factors:

• Diverse Business Needs: Different e-commerce businesses have unique requirements that Narvar may not fully address. Smaller companies, in particular, often find themselves needing more tailored solutions.
• Cost Efficiency: Many alternatives offer competitive pricing structures that can be more appealing for businesses looking to optimize their budgets.
• Enhanced Features: As technology advances, newer platforms are emerging with innovative features that provide superior functionality compared to Narvar.

Key Limitations of Narvar

Despite its strengths, Narvar has notable limitations that prompt users to consider alternatives:

Lack of Advanced Functionalities

Narvar's offerings, while robust, may lack some advanced functionalities that modern e-commerce businesses require. Users have reported issues with limited customization options and inadequate analytics capabilities, which can hinder effective decision-making and customer engagement strategies.

High Pricing

One of the most significant drawbacks of Narvar is its pricing structure. The lack of transparent pricing information makes it challenging for potential customers to gauge the total cost accurately. Many users have expressed concerns about hidden fees and the overall expense associated with using Narvar, particularly for small to mid-sized businesses. This high cost can deter companies from fully utilizing the platform's capabilities.

• Implementation Challenges: Users have reported lengthy and complex onboarding processes with Narvar, which can take 60-90 days. This extended timeline can be a significant barrier for businesses eager to launch quickly.
• Customer Support Issues: While some users commend Narvar’s support team, others have experienced inconsistent service quality. Reports of technical issues and slow response times can lead to frustration and operational delays.
• Focus on Larger Enterprises: Narvar primarily caters to larger enterprises, which may leave smaller businesses feeling underserved or overlooked. Many alternatives are designed with scalability in mind, making them more suitable for startups and smaller operations.

Postship caters to small and medium-sized businesses looking to enhance their post-purchase experience. It delivers a conversion-optimized tracking page that engages your customers with every visit. 

With shoppers checking their order status 4-6 times before delivery, Postship turns this high-traffic page into an untapped revenue source, boosting your sales by an additional 10-15%. Interested in learning more? Book a demo!

While Narvar offers a comprehensive suite of post-purchase tools, its limitations in functionality, high pricing, and implementation challenges encourage many businesses to explore alternative solutions that fit their specific needs and budgets. 

Let’s list some Narvar competitors that are worth considering in 2024.

Best Narvar Competitors in 2024

1. PostShip

PostShip is a robust platform designed to enhance the post-purchase experience for e-commerce businesses. It focuses on order tracking and returns management and offers various features aimed at improving customer engagement and driving revenue.

• Main Services
  • Order Tracking: PostShip provides real-time tracking capabilities, allowing customers to monitor their orders seamlessly. The platform supports over 1,400 carriers, ensuring comprehensive coverage.
  • Returns Management: The system enables businesses to manage returns efficiently, transforming potential refunds into exchanges or store credits. This feature is crucial for maintaining customer loyalty and maximizing revenue.
  • Branded Tracking Pages: Users can create customized tracking pages that reflect their brand identity. These pages not only provide tracking information but also serve as marketing tools to promote additional products.
  • Automated Notifications: PostShip sends real-time updates via email and SMS, keeping customers informed about their order status and enhancing the overall customer experience.
  • Analytics and Reporting: The platform offers shipment analytics to help businesses optimize their operations and gain insights into customer behavior.
  • Instafeed Integration and Shoppable Videos: Allows store owners to effortlessly connect their Instagram feed directly to your ecommerce website. 

Shoppable videos take customer engagement to the next level by integrating shopping options directly within video content. These videos allow customers to view and purchase products without leaving the video interface. 

• Key Features
  • Flexible Pricing Plans: PostShip offers various pricing tiers to accommodate different business sizes and needs, starting with a free plan for up to 100 orders per month.
  • Integrations: The platform seamlessly integrates with popular eCommerce solutions like Shopify, Klaviyo, Stripe, and PayPal, making it easy for businesses to incorporate PostShip into their existing workflows.
  • Customer Support: PostShip provides 24/7 customer support for higher-tier plans, ensuring that users have access to assistance whenever needed.
  • Upselling Opportunities: The branded tracking page is designed not just for tracking but also for upselling related products, potentially increasing average order value by 10-20%.
• Pricing
  • Free Plan: Up to 100 orders/month, access to 1,400+ carriers, real-time sync & tracking, branded tracking page, smart dashboard.
  • Basic Plan: $9/month, up to 500 orders/month, everything in the Free plan plus Klaviyo integration, PayPal & Stripe integration, and more.
  • Pro Plan: $349/month, up to 30,000 orders/month, includes all Basic plan features plus dedicated 24/7 support and advanced integrations.
  • Enterprise Plan: Pricing varies based on business needs. Features include advanced API integrations, custom reporting, and dedicated customer success management.
• Limitations

Although PostShip integrates with many popular platforms like Shopify and Klaviyo, it lacks integrations with some other e-commerce solutions, which could be a drawback for businesses using those platforms.

2. ClickPost

ClickPost is a comprehensive logistics management platform designed to enhance the post-purchase experience. It streamlines order management, shipment tracking, and return management while providing robust integration with multiple carriers.

• Main Services

ClickPost offers a centralized dashboard for managing orders across multiple courier partners, real-time shipment tracking through API integrations, and a comprehensive returns management portal. With access to over 350 carriers, it provides flexible shipping options and enhanced control over logistics.

• Key Features
  • AI-Driven Courier Recommendation Engine: Uses historical data and business priorities to recommend the best courier for each shipment.
  • Estimated Delivery Date (EDD) Display: Calculates and displays expected delivery dates based on past order data.
  • Customizable Workflows: Allows businesses to tailor processes according to their specific logistics needs.
• Pricing
  • ClickPost's pricing model starts at $300 per feature per month, with no free version or trial available. 
• Limitations
  • The lack of a free version or trial can be a barrier for smaller businesses wanting to test the platform before committing financially.

PostShip offers affordable pricing options, including a free plan accommodating 100 orders. It includes all the essential features tailored to the needs of SMBs.

• Although ClickPost integrates with over 350 carriers, it may not match the flexibility offered by some competitors that support more than 200 integrations, potentially limiting options for niche requirements.

Shippo

Shippo is a comprehensive shipping solution designed to streamline the logistics for online businesses. It integrates with various platforms, making it a popular choice among online merchants. Shippo provides access to discounted shipping rates from major carriers like USPS, FedEx, and UPS and supports international shipping, returns management, and address validation.

• Main Services

Shippo enables easy shipping label generation, real-time rate comparison from 85+ carriers, and order tracking with automated customer notifications. It also simplifies returns management by allowing quick creation of return labels.

• Key Features
  • Multiple Carrier Integration: Access to a wide range of carriers to find the best rates and services.
  • Automation Tools: Shippo automates various tasks such as label printing and tracking updates.
  • Customizable Dashboard: Users can personalize their dashboard to suit their specific workflow preferences. 
• Pricing
  • Starter Plan: Free with no monthly fees. Charges $0.05 per label when using connected carrier accounts (waived for default carriers). 
  • Professional Plan: Priced at $29/month for businesses shipping between 201–500 labels. 
  • Premier Plan: Starts at $79/month for those shipping between 1,001–2,500 labels. 
• Limitations
  • Limited Customer Support Hours: Support is only available during business hours, which may be a drawback for businesses operating outside these times.
  • Customization Constraints: While Shippo offers various features, some users report that customization options are limited compared to other platforms.

PostShip's simple and intuitive interface is more accessible to customize and use than Shippo's more feature-rich but potentially more complex system. 

ShipStation

ShipStation is a fulfillment management platform designed to streamline the shipping process for e-commerce businesses. It integrates with various online sales channels and shipping carriers, making it a popular choice for retailers looking to optimize their order fulfillment.

• Main Services

ShipStation imports orders from 100+ channels into a single interface, supports bulk shipping label creation, and offers multi-carrier options for cost-effective shipping. Customizable automation rules streamline repetitive tasks like carrier selection, improving efficiency.

• Key Features
  • Batch Processing: ShipStation supports batch processing with the capability to process up to 500 orders at a time.
  • Discounted Shipping Rates: Users can save up to 89% on shipping costs. 
  • Customer Notifications: The platform automatically sends shipment confirmation emails and tracking updates to customers.
• Pricing
  • Starter Plan: $9/month for up to 50 shipments; includes one user.
  • Bronze Plan: $25/month for 500 shipments; includes two users.
  • Silver Plan: $45/month for 1,500 shipments; includes three users.
  • Gold Plan: $65/month for 3,000 shipments; includes four users.
  • Platinum Plan: $95/month for 6,000 shipments; includes five users.
  • Enterprise Plan: $145/month for unlimited shipments; includes ten users.
• Limitations
  • User Interface Complexity: Many users find the interface not particularly intuitive, especially beginners who may struggle with navigating its features effectively.

PostShip offers a simpler, more intuitive user interface, making it easier for small and mid-sized businesses to get started without a steep learning curve.  

• Inventory Management Constraints: Although ShipStation tracks inventory levels and deducts sold items automatically, it lacks proactive notifications for low stock levels. Users must manually check stock levels or run reports to stay informed.

WeSupplyLabs

WeSupply Labs is an e-commerce solution designed to enhance the post-purchase experience for online retailers. It offers tools for order tracking, returns management, and customer notifications, helping businesses streamline their customer service and improve engagement after a sale.

• Main Services

WeSupply Labs provides real-time order tracking with branded pages, automated self-service returns, and proactive delivery notifications via SMS and email. It also offers analytics to improve shipping performance and customer satisfaction.

• Key Features
  • Real-Time Tracking: Offers customers updated information on their orders.
  • Curbside Pickup: Customers can choose to pick up their orders at a nearby store or curbside, providing flexibility and convenience.
  • Fraud Detection: WeSupplyLabs implements features to detect return fraud, helping businesses minimize losses.
• Pricing
  • Growth Plan: $75 per month for up to 2,500 shipments (free trial is available).
  • Custom Plan: Starting at $1,000 per month for 25,000+ shipments.
• Limitations
  • Limited Carrier Integrations: Users have noted challenges due to a restricted number of courier partners, which may affect delivery options in certain regions.
  • Complex Setup for Returns Management: Initial setup for return parameters can be intricate and may require significant effort from users.

For businesses that need a quick and straightforward return process without extensive customization, PostShip’s solution is simpler and less time-consuming to configure. 

Parcel Perform

Parcel Perform is a logistics platform that specializes in end-to-end parcel tracking and customer experience management. It consolidates shipment data globally, allowing businesses to provide real-time, accurate tracking information across multiple carriers and regions. 

• Main Services

Parcel Perform offers real-time tracking and integrates with over 1,078 carriers globally. It sends automated delivery notifications and simplifies the returns process for both merchants and customers, enhancing overall efficiency and customer satisfaction.

• Key Features
  • Customizable Reports: Users can create tailored reports to analyze performance metrics relevant to their business needs.
  • Geolocation Tracking: Allows tracking of shipments based on geographical locations, enhancing transparency.
  • API Access: Enables integration with existing systems and platforms for a more streamlined operation.

Pricing

• Free Plan: A trial version is available, which allows businesses to test the platform's capabilities. However, this version includes ads that may detract from the user experience.
• Subscription Plans: Pricing varies based on selected features and the scale of operations. 

Limitations

• Hidden Costs: Users have reported unexpected fees associated with certain features or integrations that may not be clearly outlined during initial sign-up.
• Lack of Automation Features: The platform does not fully automate processes like carrier selection, which can lead to inefficiencies as order volumes increase.

PostShip streamlines your returns process with rules-based automation and multi-carrier integration, improving the customer experience and reducing operational delays.

AfterShip

AfterShip is a logistics and shipment tracking platform that focuses on enhancing order tracking and customer experience for e-commerce businesses. It integrates with major carriers and e-commerce platforms, providing real-time tracking updates, branded tracking pages, and automated notifications to keep customers informed throughout the shipping process.

• Main Services

AfterShip tracks shipments from 958 carriers, offers branded tracking pages, and sends automated delivery notifications. It also provides analytics to optimize logistics and improve customer engagement and shipping performance.

• Key Features
  • Unified Dashboard: Users can access all tracking information in one place.
  • Multilingual Support: The platform provides dynamic tracking pages in multiple languages.
  • Custom Integrations: AfterShip integrates with over 30 popular e-commerce platforms.

Pricing

• Free Plan: Up to 50 shipments
• Essentials Plan: $9 per month, up to 1,200 shipments
• Pro Plan: $99 per month, up to 24,000 shipments
• Premium Plan: $199 per month, 24,000 shipments (with AI and analytics)
• Enterprise Plan: Custom pricing, over 300,000 shipments

Limitations

• Lack of Pre-Delivery Estimates: Unlike some competitors, AfterShip does not consistently provide estimated delivery dates before the order is placed, which can affect customer expectations.
• Tracking Delays: Users may experience delays in tracking updates post-pickup, which can lead to customer dissatisfaction during high-volume shipping periods.

PostShip’s deep integration with Shopify makes it an ideal option for stores primarily operating on that platform. It offers a streamlined order-tracking experience without the extra bells and whistles that smaller businesses might not need.

Metapack

Metapack is a delivery management software designed to streamline shipping processes for e-commerce businesses. It integrates with over 400 carriers globally, providing a robust solution for automating order fulfillment and enhancing customer delivery experiences.

• Main Services

Metapack streamlines delivery management by automating carrier selection and label printing, speeding up order fulfillment. With over 400 carrier integrations, live tracking updates, branded tracking pages, and simplified return management, it enhances both shipping efficiency and customer satisfaction.

• Key Features
  • Multi-carrier Support: Integration with over 400 carriers allows businesses to choose the best shipping options.
  • Automated Tracking Updates: Customers receive automatic updates on their shipments.
  • Personalized Shipping Options: Offers tailored shipping choices at checkout to improve conversion rates.

Pricing

• Essentials Plan: Basic features suitable for small businesses.
• Professional Plan: Enhanced features for medium-sized enterprises looking for more robust solutions.
• Enterprise Plan: Comprehensive services tailored for large organizations with complex shipping requirements.

Limitations

• Europe-Centric Focus: The majority of its carrier integrations are geared towards the European market, which may hinder its effectiveness for businesses targeting customers outside Europe.
• Customer Support Issues: Customer service response times can be slow, potentially impacting operational efficiency during critical periods.

PostShip offers more personalized, accessible, and faster customer support, especially suited for small to mid-sized businesses with straightforward needs.

Easyship

Easyship is a cloud-based shipping platform designed to simplify global shipping for e-commerce businesses. Its extensive features and flexible pricing plans make it suitable for various business sizes.

• Main Services

Easyship offers shipping rate comparisons from over 250 couriers, automates label generation and tracking, and provides discounted international shipping rates. It also integrates with e-commerce platforms like Shopify, Amazon, and BigCommerce for shipping management.

• Key Features
  • Real-Time Tracking: Customers can track their shipments in real-time.
  • Customs Documentation: The platform simplifies the generation of customs documentation for international shipping.
  • Discounted Shipping Rates: Easyship offers discounts of up to 91% off retail shipping prices.

Pricing

• Free Plan: Up to 100 shipments per month.
• Plus Plan: $29 per month, up to 500 shipments.
• Premier Plan: $69 per month, up to 2,500 shipments.
• Scale Plan: $99 per month, up to 10,000 shipments.

Limitations

• Customer Support Issues: Some users have reported inconsistent experiences with customer support, including delays in response times.
• Limitations on Free Plan: The free plan may not be sufficient for businesses with higher shipping volumes or those requiring advanced features.

PostShip is more affordable for smaller e-commerce businesses. It offers cost-effective plans that meet basic shipping needs without the added expense of more advanced tools that may not be necessary for all users.

 Easypost

EasyPost is a flexible shipping API that allows businesses to integrate and manage their shipping operations with ease. It connects merchants to a wide range of carriers, including USPS, FedEx, UPS, and DHL, providing access to shipping rates, label printing, address verification, and real-time tracking. 

• Main Services

EasyPost’s robust API integrates with carriers for shipping labels, tracking, real-time rates, address verification, and SmartRate API for accurate transit predictions and cost-effective shipping options.

• Key Features
  • Multi-Carrier Support: Easypost integrates with numerous carriers, including USPS, UPS, FedEx, and more, enabling users to select from various shipping options.
  • Predefined Packages: The API supports predefined package types to simplify the classification and pricing of shipments.
  • Cubic Pricing: This pricing model is beneficial for small, dense packages, allowing businesses to save on shipping costs.

Pricing

• Developer Plan: Offers up to 10,000 free labels per month.
• SmartRate API: The first 500 calls are free; subsequent calls are charged at $0.03 each.
• Overage Charges: Additional fees apply for exceeding certain usage limits on address verification and tracking services.
• Custom Pricing Plan: For larger volumes, Easypost offers custom pricing plans tailored to specific business needs.

Limitations

• Complexity in Setup: New users may find the initial setup of the API complex and may require technical expertise to fully utilize its capabilities.

PostShip is better for merchants looking for an easy-to-use, affordable shipping solution that integrates effortlessly with Shopify. It’s an excellent option for businesses that need a simple and quick setup without the need for technical expertise.

• Overage Fees: Users should be cautious about exceeding free usage limits as overage fees can accumulate quickly if not monitored closely.

With Postship, your customers track orders on a branded page, not third-party sites. Centralizing multiple carrier data, Postship lets you engage customers with your brand while promoting upsells and feedback. With a conversion-focused tracking page and returns automation designed to drive exchanges and store credits, Postship delivers results no other platform can. Schedule a demo with us!

We've explored the top Narvar competitors for 2024. But how to identify the one which fits your business perfectly? 

Let's check out the key factors you should consider when selecting the best alternative for your business needs and customer experience.

How to Choose the Right Narvar Alternative?

Understand Your Requirements

• Identify Core Features Needed
  • Shipping Management: Look for platforms that offer robust shipping solutions, including multi-carrier support and label printing.
  • Returns Management: If managing returns is critical, prioritize alternatives that excel in this area, such as offering automated return labels and tracking.
  • Customer Communication: Consider options that provide branded tracking pages and proactive notifications to enhance the customer experience.
• Assess Integration Capabilities
  Ensure the alternative can smoothly integrate with your existing e-commerce platforms, such as Shopify or WooCommerce, as well as other tools like CRM systems.

Evaluate Pricing Models

• Compare Pricing Plans
  Different platforms have varying pricing structures. Some may offer free tiers or pay-as-you-go plans, while others might require a monthly subscription. 
  For example, Postship offers the first 100 orders for free with all the basic features.
• Consider Long-Term Costs
  Evaluate not just the initial costs but also potential long-term expenses related to transaction fees, additional features, or scaling needs.

Analyze User Experience

• Review User Feedback
  Look for reviews and testimonials to gauge user satisfaction and identify any common issues faced by customers of the alternatives you’re considering.
  
• Test Usability
  If possible, take advantage of free trials to assess the user interface and overall usability of the software. A platform that is easy to navigate can save time and reduce training costs.
  
  Check out PostShip’s affordable pricing plans today! Offering an intelligent automated returns management system, Postship converts 50% of returns into revenue for your brand. By pushing for revenue retention at every step, Postship turns returns from a loss into an opportunity for growth. Contact us to learn more!

Support and Resources

• Evaluate Customer Support Options
  Strong customer support can be crucial, especially during implementation or troubleshooting phases. Check if the alternative offers 24/7 support, live chat, or dedicated account managers.
  
  For instance, Postship helped improve Glow Recipe’s customer base and retention rate with timely customer support and enhanced order tracking experience. One user review stated, "This app transformed our business! Seamless integrations, great tracking, and outstanding support. Affordable, quick order syncing, and excellent functionality. Highly recommended!."
  
• Explore Learning Resources
  Look for platforms that provide comprehensive documentation, tutorials, and community forums to assist users in maximizing the software's potential.

Choosing the right Narvar alternative involves a thorough evaluation of your specific needs against what each competitor offers. By understanding your requirements, comparing features and pricing, you can make an informed decision that best suits your e-commerce goals in 2024. 

Let’s summarize the key points below.

Conclusion

Choosing the right post-purchase solution is essential for optimizing customer satisfaction and driving business growth. Online businesses have plenty of Narvar competitors to choose from, each offering unique features and pricing structures. Exploring alternatives in 2024, such as PostShip, ClickPost, and others, provides merchants with opportunities to find solutions that are more cost-effective, feature-rich, and better suited to their unique needs. 

When selecting a platform, consider your budget, required functionalities, and long-term scalability to make the best choice for your business. By assessing factors like shipping management, returns automation, customer communication, and pricing models, companies can select the most suitable platform to enhance their post-purchase experience and streamline operations in the long run.

With automation that reduces support queries and proactive notifications to keep customers informed, Postship ensures a smooth post-purchase experience. But it goes a step further by monetizing these touchpoints. 

Choose Postship and unlock the hidden potential in your order tracking and returns process, all while increasing customer satisfaction and revenue. Book a demo!